[14 May 2025, 01:00 AEST]

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[11 April 2025, 16:45 AEST]

Following the secure reactivation of one of our core IT systems last week, we have commenced the process of restoring and testing our customer-facing applications, with a focus on bringing them progressively online as soon as possible. 

At the same time, we’re continuing to support our customers whose services are affected by the disruption to online operations. While there are delays in some parts of the network, many orders are progressing as normal, with Brambles’ call centres taking orders over the phone. 

Customers can place orders by calling our contact centres, with contact details available via the CHEP website. 

We thank you for your understanding and apologise for any inconvenience. 

For media enquires [insert name and contact details].

[07 April 2025, 11:30 AEST]

Brambles has completed an important step in the restoration of IT systems, with the full and secure reactivation of one of our core IT systems which underpins most of the company’s online operations.

With that in place, our focus is on bringing our customer-facing applications online. At this stage, we expect the applications to be progressively restored and tested throughout next week. As such, we are planning for business continuity and manual processes to continue into next week.

This week we will work through the scanning and testing of servers which we will gradually and securely bring back online. In the meantime, customers can place orders by calling our contact centres, with contact details available via the CHEP website. 

We thank you for your understanding and apologise for any inconvenience. 

For media enquires [insert name and contact details].

[04 April 2025, 09:30 AEDT]

As we continue to investigate the details of the ransomware attack that led us to disable various IT systems, we’re making good progress in rebuilding the core systems which underpin most of Brambles’ online operations. This includes cleaning affected servers, systems and restoring files from backups.

In the meantime, our business continuity and manual processes are keeping services moving across many parts of the network although, regrettably, some customers are experiencing delays or disruption. 

We’re working closely with our customers whose services are affected and providing updates on work-around processes through our digital and social channels, including Brambles’ company and myCHEP websites. We expect to maintain current business continuity and manual processing arrangements through the week, and we are in regular contact with the Australian Cyber Security Centre (ACSC) regarding the investigation and recovery process.

We apologise to any customers affected by delays or disruption to services.

For media enquires [insert name and contact details].

[01 April 2025, 08:00 AEDT]

Yesterday, we made a precautionary decision to shut down certain IT systems after detecting unusual activity on some of our servers. 

As a result of the initial investigation, we can confirm that this activity is the result of a ransomware attack. There is no evidence at this stage to suggest that any data has been extracted from our network. We are in regular contact with the Australian Cyber Security Centre (ACSC) on the progress of the incident.

Brambles’ priority is the safety and security of our customers, employees and vendor partners. We have business continuity plans and manual processes in place to keep services moving while we work to resolve the issue. We expect these arrangements to continue for the remainder of the week.

We have been in contact with customers impacted by the issue, and we will continue to work with them to minimise any disruption. We thank you for your understanding.

For media enquires [insert name and contact details].

[31 March 2025, 10:04 AEDT]

As a precautionary measure, Brambles has shut down a number of systems in response to a suspected cybersecurity incident. As we investigate the root cause to resolve the issue, we expect several Brambles customer facing applications to be impacted as a result, including [myCHEP and other apps]. Our immediate priority is to resume services to our customers as soon as possible and we will continue to provide regular updates. 

We apologise to our customers for any inconvenience and thank you for your patience and understanding. If you have any questions, please contact your CHEP business contact.

For media enquires [insert name and contact details].